ChrisDibble | 2018-09-14 14:11:47 UTC | #1
I'm happy to announce a new feature to data actions that allows users to specify fallback values for translation map keys. These fallbacks are used if the JSONPath resolution fails for a translation map key. This can happen if there's a field that is only sometimes included in the response.
Historically, whenever the field was missing, the data action would fail to resolve the translation map and the execution would fail. With translation map defaults, if the field had a default value specified, the translation map key would get the default value whenever the field was absent.
These defaults are set on a key by key basis. Any translation map keys that don't have a default configured will continue to fail the action execution if their value cannot be resolved correctly. This allows you do decide which keys it's OK to default, and which keys should fail the action execution if their value cannot be found.
More documentation about configuring this new feature can be found at https://help.mypurecloud.com/articles/response-configuration-data-actions/
As always, feel free to reach out on the forums if you have any questions, comments, or concerns.
-Chris
system | 2018-10-15 14:11:48 UTC | #2
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