Genesys Cloud - Main

 View Only
Discussion Thread View
Back to discussions
Expand all | Collapse all

📣 Announcing Advanced Architect Execution Data and Replay Mode!

  • 1.  📣 Announcing Advanced Architect Execution Data and Replay Mode!

    GENESYS
    Posted 03-29-2024 13:12
    Edited by Amelie Wisniak 03-29-2024 13:14

    Dear Genesys Cloud Community, 

    We are excited to announce the upcoming release of Advanced Architect execution data and Replay Mode. 

     

    What's New?  

    In an upcoming release, Genesys Cloud will improve historical execution data capabilities and expand the feature to call, email, and message flows, in addition to bot flows and digital bot flows. These new options give users more granular control over how they use historical execution data and enable them to better understand user journeys, improve and troubleshoot their flows. 

     

    What type of data will be available to me?  

    Users will be able to choose from the following four different data levels:  

    • Base: Understand high-level user journeys thanks to actions and navigated menus, errors, and events.
    • Notes: Start troubleshooting flows using variable values (includes "Base")
    • Verbose Notes: Access conversation content with communications values (includes "Notes")
    • All: Perform advanced troubleshooting thanks to action input and output values (includes "Verbose Notes") 

     

    How will I be able to access Architect Execution Data?  

    Administrators and developers will be able to access historical flow execution data through various tools, including 

    We believe these enhancements will significantly enrich your Genesys Cloud experience, providing deeper insights and better troubleshooting capabilities.  

     

    Important Note:  

    With this release, historical execution data storage will count toward an organization's data storage limit under the Genesys Cloud fair use policy. For more information, see Genesys Cloud fair use policy. To avoid unexpected charges, execution data storage will be off by default. All users must turn on this feature to use it and republish flows to save execution data. 

     

    When is it coming?  

    We are aiming to launch a beta of Advanced Architect Execution Data Capabilities and Replay Mode around May. Be among the first to experience Advanced Architect Execution Data and Replay Mode by participating in our beta program. Sign up here to express your interest in this beta.  

     

    Stay tuned for more updates! 


    #ArchitectureandDesign
    #ConversationalAI(Bots,AgentAssist,etc.)
    #DigitalChannels
    #Integrations
    #Roadmap/NewFeatures
    #Routing(ACD/IVR)
    #Telephony

    ------------------------------
    Amelie Wisniak
    Genesys - Employees
    ------------------------------



  • 2.  RE: 📣 Announcing Advanced Architect Execution Data and Replay Mode!

    Posted 04-24-2024 04:41

    Very excited for this one, the replay feature will be great for debugging.



    ------------------------------
    James Dunn
    Pitney Bowes Inc.
    ------------------------------

    Original Message


  • 3.  RE: 📣 Announcing Advanced Architect Execution Data and Replay Mode!

    Posted 04-29-2024 09:12

    This is, indeed, good news. The ability to understand where a flow went wrong has been long needed and having this expanded to include calls is most welcome.

    One quick question. I notice that it appears that this is accessed from Architect and you search for the Interaction? Would it be possible to include a link within the Interaction details? It seems that if someone reports an issue with an Interaction (and provides the ID) it would be faster to look up the Interaction and then jump over to the replay from there.

    Or am I missing something?



    ------------------------------
    Paul Simpson
    Views expressed are my own and do not necessarily reflect those of my employer.
    ------------------------------

    Original Message


  • 4.  RE: 📣 Announcing Advanced Architect Execution Data and Replay Mode!

    Posted 04-29-2024 12:38

    have been using the Voice beta version for a while and it is indeed useful. Glad it will expand to include other channels as have tried with Bot and email flows and see no detail for them.

    @Paul The UI button from Architect shows recent interactions, and you can filter to a conversationId if you want but I agree it would be useful if a column could be added that is a direct link to the replay URL. They pop in a new window anyway so would fit with how they are already presented to user.



    ------------------------------
    Simon Brown
    Maintel Europe Limited
    ------------------------------

    Original Message


  • 5.  RE: 📣 Announcing Advanced Architect Execution Data and Replay Mode!

    Posted 04-30-2024 13:05

    Yes, I was thinking more when you open the Interaction Details and are looking at the Timeline, Recording, Transcript and so on. It would be cool if there were a link / button that allowed you to review the replay directly (instead of having to copy the Interaction ID, change to another UI and paste it in to search....)

    Either way, I'm seriously looking forward to this! 😁



    ------------------------------
    Paul Simpson
    Views expressed are my own and do not necessarily reflect those of my employer.
    ------------------------------

    Original Message


  • 6.  RE: 📣 Announcing Advanced Architect Execution Data and Replay Mode!

    Posted 30 days ago

    I suggested that during beta to the product team.  The issue we're going to have here is you have one team working on this in Architect, and they don't own the Interaction Detail screen.  I also am unsure they actually took my feedback on the Architect side to support the Interaction ID as a URL param, to at least set this up to be supportable later.  Is this history viewer in Prod on more than just Bot Flows now? 



    ------------------------------
    Paul McGurn
    Manager, Telecom & DevOps
    GoTo
    ------------------------------

    Original Message


  • 7.  RE: 📣 Announcing Advanced Architect Execution Data and Replay Mode!

    GENESYS
    Posted 22 days ago

    The Advanced Architect Execution Data & Replay Mode feature teams are pleased to announce our new beta has started! 

    For more information, visit the Beta - Advanced Architect Execution Data & Replay Mode community thread. 



    ------------------------------
    Amelie Wisniak
    Genesys - Employees
    ------------------------------

    Original Message


  • 8.  RE: 📣 Announcing Advanced Architect Execution Data and Replay Mode!

    GENESYS
    Posted 17 days ago

    @Paul McGurn We did share your feedback with the appropriate team, and is under review. 

    Regarding the scope of this feature, we now offer advanced execution data capabilities for all Architect flow types (not just bot flows and digital bot flows), and added support for variable, communications, and action input and output values based on your flows level.



    ------------------------------
    Amelie Wisniak
    Genesys - Employees
    ------------------------------

    Original Message


  • 9.  RE: 📣 Announcing Advanced Architect Execution Data and Replay Mode!

    Posted 17 days ago

    Hi Amelie, thank you for confirming.  



    ------------------------------
    Paul McGurn
    Manager, Telecom & DevOps
    GoTo
    ------------------------------

    Original Message


  • 10.  RE: 📣 Announcing Advanced Architect Execution Data and Replay Mode!

    Posted 20 hours ago

    I have noticed my Genesys BOT flow slot variables all show as NOT_SET, whereas the tracing is obviously handling the correct value from a decision object.

    This update indicates it supports these flows now?

    I have settings to ALL at this is our partner org where we prototype and PoC work.

    e.g.

    Can you advise please?

    Thanks



    ------------------------------
    Simon Brown
    Maintel Europe Limited
    ------------------------------

    Original Message


  • 11.  RE: 📣 Announcing Advanced Architect Execution Data and Replay Mode!

    Posted 19 hours ago

    OK, so to begin with I want to say that I have now used this feature a couple of times and it's a fantastic addition to the support toolset, so thank you to all concerned.

    2 comments / observations / areas for potential improvement.

    1. Having to re-publish a flow in order to get the logging level changes to take effect is a pain. (In fact, there are far too many times when an unnecessary re-publish is required.) In many instances, a flow is in constant development and there may be unpublished changes pending, which prevents a re-publish to activate a logging change. (Same applies to updates to Common Modules called etc.)
    2. I know storage space is a concern, but it would be cool if you could configure the retention time for the logs. I often get tickets raised with me that relate to interactions over 10 days old, by which time I cannot look through the trace to see what happened.

    Keep up the good work!



    ------------------------------
    Paul Simpson
    Views expressed are my own and do not necessarily reflect those of my employer.
    ------------------------------

    Original Message


  • 12.  RE: 📣 Announcing Advanced Architect Execution Data and Replay Mode!

    Posted 19 hours ago

    #2 point from Paul is a great one which should be against the Org settings and possibly against flows to allow troubleshooting problematic flows.

    My view at present, when this is GA is to enable Org wide (otherwise useless!) then set org level to None.

    I would turn on new flows during UAT with full details.

    Lower level for production for a period after a go live to allow for any support issues raised.

    Pauls suggestion would be a great way to enable all with some level of control over storage, which is something not reviewed the impact on as of yet.



    ------------------------------
    Simon Brown
    Maintel Europe Limited
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources