husseinco | 2019-09-17 23:39:46 UTC | #1
Hi All,
Is there a way to determine how many calls that were answered withing 20 seconds?
Regards,
Hussein
Becky_Powell | 2019-09-18 14:50:10 UTC | #2
You can use a conversation aggregate query to get conversation metrics for a given interval. The query data includes (but is not limited to) common KPIs pertaining to contact center interactions (such as talk time, abandon time, speed of answer, etc.)
system | 2019-10-19 14:50:10 UTC | #3
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