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  • 1.  Any guide for Powerbi/Pure Cloud integration to automate the reporting

    Posted 03-21-2023 00:58

    Any guide for Powerbi/Pure Cloud integration to automate the reporting


    #Integrations
    #Reporting/Analytics

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    Manzoor Kolathingal
    ACI Payments, Inc
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  • 2.  RE: Any guide for Powerbi/Pure Cloud integration to automate the reporting

    Posted 03-21-2023 01:04

    Hi Manzoor, there are a number of AppFoundry products and partners out there that can help with this type of thing that you'll probably find a loss less painful that trying to have your BI team build the integration from "scratch".  If you do want to go down the in-house path you'll probably be better off looking on the developer forum.



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    Vaun McCarthy
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  • 3.  RE: Any guide for Powerbi/Pure Cloud integration to automate the reporting

    Posted 03-22-2023 07:14

    Manzoor,

    I am not a Power BI expert, I don't even consider myself a Genesys expert, but I have been able to get some good metrics out of Genesys and into Power BI in a usable format. You are going to be using the API calls to Genesys so you need to set up an oAuth account in Genesys and then for my initial learning how to use the API calls I used Postman to build queries and see the data. From there I moved on to calling the APIs from Power BI and transforming the data there.

    Is there an all-encompassing guide, no, but there are lots of small guides that when put together in the right order will lead to the answers.

    Tip number 1, give the oAuth account you use for reporting, view only access in Genesys, this way you won't accidentally change or delete anything in Genesys from the APIs



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    Bruce Dunn
    State of Delaware
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  • 4.  RE: Any guide for Powerbi/Pure Cloud integration to automate the reporting

    Posted 03-22-2023 10:30

    Manzoor, Hope you are well. Our Platform, Commerce.AI offers automation between PBI and PC. Happy to demo for you. 



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    Jay Acosta
    Tall Idea Labs DBA Commerce.AI
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  • 5.  RE: Any guide for Powerbi/Pure Cloud integration to automate the reporting

    GENESYS
    Posted 03-23-2023 09:18
    Edited by Ryan Legner 03-23-2023 10:27

    Hello!

    I have a feature on the roadmap expected to release near the end of Q2.  https://genesyscloud.ideas.aha.io/ideas/ANLS-I-1082

    Static URLs leverage the existing export functionality within the Analytics Workspace to provide the exported file to a centralized location that can be repeatedly accessed by a 3rd party tool.  When an external tool downloads the file from the static link location, it will always be downloading the most recent scheduled export from the Genesys Cloud platform.

    The diagram below illustrates the key difference between a scheduled export vs. a scheduled export that drops the latest run to the static link location.

    When a scheduled export is configured from the Analytics Workspace with the "Generate Static Link" option enabled, each export run will replace the file in the static URL location.  Any application that supports downloading files from 3rd party sources can then be configured to download from this location on a schedule to receive the latest export run.



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    Ryan Legner
    Staff Product Manager, Genesys Cloud CX
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  • 6.  RE: Any guide for Powerbi/Pure Cloud integration to automate the reporting

    Posted 03-23-2023 10:22

    Thank you for all the responses. Let me get back to the concerned team and inform them about the possibilities



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    Manzoor Kolathingal
    ACI Payments, Inc
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  • 7.  RE: Any guide for Powerbi/Pure Cloud integration to automate the reporting

    Posted 03-23-2023 15:00

    Hi Manzoor, if you are looking for full extraction of all Genesys Cloud data, with conversation aggregates as well as conversation details and all its dimension data, fell free to reach out or contact us via appfoundry an checkout Slidy Data Mart for GC under this link Slidy Data Mart for Genesys Cloud



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    Hichem Agrebi
    hichem.agrebi@cc-expertise.com
    CC-Expertise Ltd
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