VaunMcCarthy | 2023-05-04 21:44:49 UTC | #1
Bit of a strange one, but:
Scenario: Client is messaging with CSR in asynchronous mode. CSR ends session but threading timeline is still active. We want the client to be able to do/type something within the message window that triggers taking them to a bot flow.
Any thoughts?
Angelo_Cicchitto | 2023-05-05 06:34:42 UTC | #2
Hi @VaunMcCarthy - If you configure your Messenger with Conversation Disconnect = Display conversation status then the End-User would still have a chance type a message after disconnect, which then triggers the Bot. Not sure if you were trying to achieve something more sophisticated.
VaunMcCarthy | 2023-05-07 23:33:43 UTC | #3
Think you've explained it better than I was trying to Angelo... let me go back and test that. Thanks.
system | 2023-06-06 23:34:29 UTC | #4
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