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  • 1.  API

    Posted 13 days ago
    Hello
    I'm trying to use this API /api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturl to get the chat transcription but I can't identify the communication ID. Do you know where I can get or consult it?

    #ArchitectureandDesign

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    Juan Ayala
    Promotora Kranon S.A. de C.V.
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  • 2.  RE: API

    Posted 13 days ago

    Hi Juan,

    The "communicationId" is the "id" that is inside the "calls" attribute that is inside the participant with "External" purpose of the API call  /api/v2/conversations/{conversationId}. Test this.

    Att,



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    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
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