Dewald_Smit | 2023-04-14 08:39:32 UTC | #1
Good day Super people,
Got a discrepancy with some data. From API export we get:
DateTime | ObjectName | QueueName | MediaType | tHandle_count | tTalkComplete_sum | tHeldComplete_sum | tAcw_sum |
2023/04/10 00:00 | Technical - E16 / E32- Technical Troubleshooting | TanDStvVoice | voice | 555 | 103864 | 528 | 4167 |
When we convert the seconds to minutes it does not add up to the totals on the UI:
From the exported data the AHT calculated is 10 sec off at: 3:26 compared to UI 3:16
Dewald_Smit | 2023-04-14 08:50:26 UTC | #2
Dewald_Smit, post:1, topic:19452
528
Nvm, i was converting seconds incorrectly and getting fractions of minutes. Woops
system | 2023-05-14 08:50:41 UTC | #3
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