kike_zelenza | 2021-01-27 07:55:56 UTC | #1
With this api /api/v2/analytics/conversations/details/query it is possible to send data from the ivr to a web services?
Thnx
MelissaBailey | 2021-01-27 18:02:42 UTC | #2
An analytics query can't send data to anywhere. You are asking for some analytical data from Genesys Cloud and it returns (to you) what you asked for. If you want to send data from an ivr to a web service, write a data action to do it and use the Call Data Action inside your flow.
https://help.mypurecloud.com/articles/about-the-data-actions-integrations/ https://help.mypurecloud.com/articles/add-call-data-action-data-action-task/
system | 2021-02-26 18:02:45 UTC | #3
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