Genesys Cloud - Developer Community!

Hey Everyone, do you know if exist an EndPoint to Get the survey URL form associated to an interaction? The idea is to send this URL form from different channels, not only email.

Hi Luciano Iturbide,

From what I understood of your request, you can use a Survey Invite Flow to control the survey delivery. When the interaction ends (either call or message), the corresponding QM policy triggers the flow, and inside it you can decide whether to send the survey (Complete Survey) or cancel it (Abort Survey). If sent, the survey link is available in the Survey.Url variable, which can be delivered via email, SMS, or any other channel based on your business logic.

As far as I know, the Customer Survey URL is only available within the Architect Survey Invite Flow via the built-in Survey.Url variable.

Hey Everyone, do you know if exist an EndPoint to Get the survey URL form associated to an interaction? The idea is to send this URL form from different channels, not only email.

Hi @Luiz Rosa, thanks for your reply. I understand your explanation and I tried in the past. My questions was If I can create/take this Survey.Url variable with an API endpoint outside Architect. 

Thanks again! 

Hi Luciano Iturbide,

From what I understood of your request, you can use a Survey Invite Flow to control the survey delivery. When the interaction ends (either call or message), the corresponding QM policy triggers the flow, and inside it you can decide whether to send the survey (Complete Survey) or cancel it (Abort Survey). If sent, the survey link is available in the Survey.Url variable, which can be delivered via email, SMS, or any other channel based on your business logic.

As far as I know, the Customer Survey URL is only available within the Architect Survey Invite Flow via the built-in Survey.Url variable.

Hey Everyone, do you know if exist an EndPoint to Get the survey URL form associated to an interaction? The idea is to send this URL form from different channels, not only email.

Hi Luciano Iturbide, as far as I can tell, the Survey.URL variable is only available inside Architect, usually in the Survey Invite Flow. I haven't found any public API that can generate or retrieve this link directly. If anyone has more information or a possible workaround, please share. It might also be worth suggesting this as an improvement in the Genesys Ideas Portal.

Hi @Luiz Rosa, thanks for your reply. I understand your explanation and I tried in the past. My questions was If I can create/take this Survey.Url variable with an API endpoint outside Architect. 

Thanks again! 

Hi Luciano Iturbide,

From what I understood of your request, you can use a Survey Invite Flow to control the survey delivery. When the interaction ends (either call or message), the corresponding QM policy triggers the flow, and inside it you can decide whether to send the survey (Complete Survey) or cancel it (Abort Survey). If sent, the survey link is available in the Survey.Url variable, which can be delivered via email, SMS, or any other channel based on your business logic.

As far as I know, the Customer Survey URL is only available within the Architect Survey Invite Flow via the built-in Survey.Url variable.

Hey Everyone, do you know if exist an EndPoint to Get the survey URL form associated to an interaction? The idea is to send this URL form from different channels, not only email.