I have reached out to the email team. This endpoint will become public. I don't have a timeline for it - but they acknowledged it should be updated to public visibility. So no need to create a ticket or an idea.
Original Message:
Sent: 09-30-2025 14:43
From: Gary Waddell
Subject: API endpoint which exposes outbound
Appreciate the help @Jerome Saint-Marc I'm afraid this one doesn't return any data
Oddly, when I run this endpoint /api/v2/routing/email/outbound/domains it seems to only return Campaign/Agentless domains.
For (regular) custom domains this is the public endpoint /api/v2/routing/email/domains/{domainId} however it does not return the TXT information, just the mxRecordStatus which is used for inbound email routing.
I think for now I'm forced to use the non-public and unsupported API.
Should I log this anywhere for future enhancement/review? Maybe the ideas lab?
------------------------------
Gary Waddell
Professional Services Consultant
United Kingdom
Original Message:
Sent: 09-30-2025 13:08
From: Jerome Saint-Marc
Subject: API endpoint which exposes outbound
This one (GET api/v2/routing/email/outbound/domains/[your domain name]) seems to be released -> https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-routing-email-outbound-domains--domainId-
It is not that I have specific insights on these endpoints. Just that I have seen the other one was not tagged as public or preview in our OpenAPI/Swagger definition. :-)
------------------------------
Jerome Saint-Marc
Senior Development Support Engineer
Original Message:
Sent: 09-30-2025 13:00
From: George Ganahl
Subject: API endpoint which exposes outbound
Thanks, Jerome (and Gary acknowledged it is not guaranteed)
How about GET api/v2/routing/email/outbound/domains/[your domain name]? Same situation, since it is not documented in API Explorer?
------------------------------
George Ganahl GCCX-AI, GCP, GCSME
Technical Adoption Champion
Genesys
2024 Community Member of the Year
Original Message:
Sent: 09-30-2025 12:40
From: Jerome Saint-Marc
Subject: API endpoint which exposes outbound
Hello,
This API endpoint (GET /api/v2/routing/email/domains/{domainId}/verification) is not public/released yet.
Regards,
------------------------------
Jerome Saint-Marc
Senior Development Support Engineer
Original Message:
Sent: 09-30-2025 12:06
From: Gary Waddell
Subject: API endpoint which exposes outbound
First point - loving the new profile picture @George Ganahl ❤️.
To the issue, I too found a similar approach using the below API. Ofcourse risky to build a solution based on this as Genesys may change this at any time without warning. We've noted it as part of our design.
/api/v2/routing/email/domains/<domain id>/verification
------------------------------
Gary Waddell
Professional Services Consultant
United Kingdom
Original Message:
Sent: 09-30-2025 11:56
From: George Ganahl
Subject: API endpoint which exposes outbound
I don't know of one...
Looking at the Console/Network logs in a browser when accessing that configuration page, I see an API call that may be part of the private API:
https://api.mypurecloud.com/api/v2/routing/email/outbound/domains/[your domain name]
That brings back the info on TXT record verification:
------------------------------
George Ganahl GCCX-AI, GCP, GCSME
Technical Adoption Champion
Genesys
2024 Community Member of the Year
Original Message:
Sent: 09-30-2025 06:32
From: Gary Waddell
Subject: API endpoint which exposes outbound
Hi all,
Can anybody point me in the direction of an API endpoint which will show which domains have the TXT record updated for outbound email?
#PlatformAPI
------------------------------
Gary Waddell
Professional Services Consultant
United Kingdom
------------------------------