Workforce Engagement Management

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  • 1.  API export of forecasts

    Posted 03-05-2024 09:28

    Hi community,

    Is there an API call available to export Forecast data? Customer would like to use forecast data in off-line reporting, comparing to actuals over time.


    #Forecasting
    #Reports

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    Karel Van de Velde
    DDM Consulting NV
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  • 2.  RE: API export of forecasts

    Posted 03-05-2024 13:13

    I have this question too. I hope so any has found a solution.

    In the past, I tried understanding API for this action and I saw that we need to use many endpoints to extract all data forecast, even so, I didn't see all the information.

    Att,



    ------------------------------
    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
    ------------------------------

    Original Message


  • 3.  RE: API export of forecasts
    Best Answer

    GENESYS
    Posted 03-06-2024 07:41

    WFM API docs: https://developer.genesys.cloud/useragentman/workforcemanagement/
    Related Developer Forum post: https://developer.genesys.cloud/forum/t/are-there-observed-and-forecasted-aht-and-interaction-volume-apis/24141



    ------------------------------
    Jay Langsford
    VP, R&D
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    Original Message


  • 4.  RE: API export of forecasts

    Posted 03-07-2024 03:56

    Hi Jay,

    thank you for the information, Works fine for me.

    KR,



    ------------------------------
    Karel Van de Velde
    DDM Consulting NV
    ------------------------------

    Original Message


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