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  • 1.  API for Campaign Detailed Attempt History

    Posted 9 days ago

    Good Afternoon!

    I'm wondering if anyone can point me in the direction of the API(s) used to gather some information that's available in the Analytics Workspace.

    If I go to Campaign Performance > ((Campaign)) > Interactions > Export I'm presented with the ability to export a "Detailed Attempt History".  This export has a lot of really useful information in it that I'm having a hard time finding otherwise.  Mostly I appreciate the fact that it's breaking out individual Outbound attempts into separate rows.



    Is it just pulling information from one of the Conversations APIs and breaking up the segments?

    Normally I can just inspect the API call through the Network options in the browser, but since this is a "download only" feature I'm having a hard time piecing out where it's pulling data from.

    Thank you!


    #PlatformAPI

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    Brian Stephens
    Telecom Developer
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  • 2.  RE: API for Campaign Detailed Attempt History
    Best Answer

    Posted 9 days ago

    Hey Brian, 

    I believe what you're looking for can be got from this api https://developer.genesys.cloud/devapps/api-explorer#post-api-v2-analytics-reporting-exports with the `viewType: "INTERACTION_SEARCH_VIEW"` option . Bear in mind I figured this out from looking at the Network in the browser.

    Best Regards



    ------------------------------
    Ewomazino Onokpise
    Software Engineer
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  • 3.  RE: API for Campaign Detailed Attempt History

    Posted 9 days ago

    Hey Ewomazino! 

    You got it!  I needed to swap the viewType to "CAMPAIGN_ATTEMPT_DETAIL_VIEW", but after that I got a URL for a .csv which is totally workable.

    Appreciate you!



    ------------------------------
    Brian Stephens
    Telecom Developer
    ------------------------------