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API Knowledge : I don't understand the notion of variations

  • 1.  API Knowledge : I don't understand the notion of variations

    Posted 06-05-2025 19:23

    Ludovic_GUILLOU | 2023-04-11 14:56:54 UTC | #1

    Hi everyone,

    In the knowledge API, there is the notion of variations in plural.

    You have for example, the api : /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/documents/{documentId}/versions/{versionId}/variations/{variationId} and /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/documents/{documentId}/versions/{versionId}/variations

    But whatever I do in the genesys interface, I don't find how you can have multiple variation for a document version. I only have one variation per version.

    Did I mss something ?

    Regards,


    msassoon | 2023-04-11 15:00:00 UTC | #2

    There is a beta coming allowing you to create them Variations Beta link but the API has been updated to allow for them to be seen today.


    Ludovic_GUILLOU | 2023-04-11 15:13:35 UTC | #3

    It's for a future feature but it's already in the API. Many thanks for the answer.


    system | 2023-05-12 15:13:53 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 19396