kike_zelenza | 2021-02-17 13:18:29 UTC | #1
Hello,
What api can I use so that a contact list for an outgoing campaign can be sent to purecloud?
Jerome.Saint-Marc | 2021-02-18 09:55:54 UTC | #2
Hello,
You can check the following page to see how to upload contact lists in Genesys Cloud: https://developer.mypurecloud.com/api/rest/v2/outbound/uploadcontactlists.html
Regards,
kike_zelenza | 2021-02-18 09:54:11 UTC | #3
Why does this bug give me?
Import failed a contact does not match the list format
Thnx
Jerome.Saint-Marc | 2021-02-18 10:40:21 UTC | #4
This means that your import failed.
First possibility is that you have a problem in the format of your csv (missing some of the column names you used when creating the contact list, missing line feed at the end of each record, ...). https://help.mypurecloud.com/articles/csv-files/
You could try to upload the file directly from the Genesys Desktop to see if the problem is coming from this or not. Select your Contact list and point to your file via the "Append additional contacts from a CSV file" field. https://help.mypurecloud.com/articles/append-records-contact-list/
If that works, the issue could come from your request to upload the contact list via API - not providing the right headers or body in your POST https://apps.mypurecloud.de/uploads/v2/contactlist request (as I don't know what you used for your test).
Regards,
system | 2021-03-21 10:40:23 UTC | #5
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 10012