dpsimbajon | 2020-01-23 07:26:51 UTC | #1
Is there an endpoint we can use to get the actual part where agent or customer is talking? Not just relying on the interact segment of AnalyticsConversation.
tim.smith | 2020-01-23 16:23:54 UTC | #2
What "actual part" are you looking for that the analytics conversation detail query doesn't provide? Are you looking for the voice recording?
dpsimbajon | 2020-01-23 22:58:40 UTC | #3
What we are trying to achieve is to mute the part of calls where there is a dead air or silence. Hold has a segment that we can mute. And in the future we are planning to mute certain parts of the call where there are confidential information. Do you have an endpoint for that?
tim.smith | 2020-01-24 16:02:55 UTC | #4
It sounds like you're asking for secure pause. Use PATCH /api/v2/conversations/calls/{conversationId} and set the recordingState property to start and stop the secure pause.
system | 2020-02-23 16:03:00 UTC | #5
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