Genesys Cloud - Main

 View Only

Discussion Thread View

  • 1.  API to end After Call

    Posted 10 days ago

    My use case is this. Agent answers a call in a queue (After call work = Mandatory, Discretionary). Call ends, Agent is in after call. Is there an API to end after call? (Not using Conversation disconnect API). 


    #SystemAdministration

    ------------------------------
    Karthi Muthukrishnan
    kmuthukrishnan1@metlife.com
    ------------------------------


  • 2.  RE: API to end After Call

    GENESYS
    Posted 9 days ago

    Hello Karthi, 

    I believe this matches your need: https://developer.genesys.cloud/devapps/api-explorer?requestConfig=eyJvcGVyYXRpb25JZCI6InBhdGNoQ29udmVyc2F0aW9uc0FmdGVyY2FsbHdvcmtDb252ZXJzYXRpb25JZFBhcnRpY2lwYW50Q29tbXVuaWNhdGlvbiIsImhlYWRlcnMiOltdfQ==#patch-api-v2-conversations-aftercallwork--conversationId--participants--participantId--communications--communicationId-

    Hope this helps!



    ------------------------------
    Cameron Tomlin
    Genesys - Employees
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources