Kindly help to share the API to pull all the abandon calls in the organization.

Also is there any way to find out the count/details of the IVR disconnect calls.

Thanks,

Arun

Hi Arun, you can use endpoint /api/v2/analytics/conversations/details/query: https://developer.genesys.cloud/devapps/api-explorer#post-api-v2-analytics-conversations-details-query.

Att,

Breno has given the right API

But just a tip. If you find what you are looking for in the Genesys UI performance view, which will show you abandons and disconnects etc. Then open the browser developer tools, network tab, refresh the data in the UI, and you will see the API query that Genesys is using to pull that data, from there you can copy and past the url and payload and test it out by making the same API call yourself, and then tweak from there, rather than building your API query it from scratch.