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API to make agent onhold using data action

  • 1.  API to make agent onhold using data action

    Posted 05-12-2025 21:38
    Hi,
    We already developed the script in such a way that agents can transfer the call to secure flow. Now we want to implement the logic to make agent onhold before transferrring the call to the secure flow. It has to happen automatically. We want to know the API which we can use to implement the logic.
     
    Thanks,
    Senthil

    #Scripts

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    Senthil kumar Thamodaran
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