yilu | 2023-09-14 13:00:45 UTC | #1
Hi,
I'm wondering whether there exist an API to provide error codes as shown in the below image?
If not, I understand there is this field in API /api/v2/analytics/conversations/details/query:
disconnectType
(string) The session disconnect type.Valid values: client, conferenceTransfer, consultTransfer, endpoint, endpointDnd, error, forwardTransfer, noAnswerTransfer, notAvailableTransfer, other, peer, spam, system, timeout, transfer, transferDnd, transportFailure, uncallable.
Is this the best way to identify error for a conversation? or is there any better field for the purpose?
tim.smith | 2023-09-14 14:30:20 UTC | #2
I would suggest inspecting the errorCode property on the segment instead of disconnectType.
system | 2023-10-15 14:30:41 UTC | #3
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