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API to route the call/chat to specific agent in specific queue

  • 1.  API to route the call/chat to specific agent in specific queue

    Posted 06-05-2025 18:32

    Kaviya_V | 2024-08-30 05:40:44 UTC | #1

    Hi Team,

    Please let me know, Is there any API available in Genesys to route the chat/call to specific agent in specific queue ?

    or Is there any way to achieve this scenario from call/chat flow?

    Thanks & Regards, Kaviya

    Eos_Rios | 2024-08-30 12:41:00 UTC | #2

    Refer to this thread and related links.

    system | 2024-09-29 12:41:25 UTC | #3

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 28813



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