athuldilip | 2021-10-19 13:33:51 UTC | #1
Hi,
I'm trying to use the API to an send agentless message /api/v2/conversations/messages/agentless for web messaging channel, but it returns the following error response.
I'm passing webmessaging for toAddressMessengerType
From the docs, webmessaging is a valid value for the messenger type
The same API works fine for the open messaging channel. I'm not sure what the issue is in web messaging channel. Please advise a solution.
Thanks in advance, Athul Dilip
chad.hansen | 2021-10-19 17:29:56 UTC | #2
Hi Athul,
This is a documentation error. Currently the agentless api is only supported for SMS and Open, with WhatsApp currently in Beta. This will not work with Web Messaging at this time.
Thanks, Chad
athuldilip | 2021-10-19 18:33:18 UTC | #3
Thanks for the reply Chad. Do you know approximately by when it will be supported for Whatsapp and Web Messaging channel?
chad.hansen | 2021-10-19 19:02:22 UTC | #4
Hi Athul, this is currently not included on the Web Messaging roadmap, so i'm unable to provide an estimate. As for WhatsApp, this should be available as GA before end of year.
tim.smith | 2021-10-19 19:28:11 UTC | #5
@athuldilip You can request new features and share your use case at https://genesyscloud.ideas.aha.io/.
athuldilip | 2021-10-20 06:38:20 UTC | #6
Thanks for the help Tim and Chad. I'll post a feature request for it.
system | 2021-11-20 06:39:04 UTC | #7
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