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API usage - Voice Transcription using Lightning Message Component

  • 1.  API usage - Voice Transcription using Lightning Message Component

    Posted 06-05-2025 19:01

    fransiska.hendra | 2022-10-11 02:15:41 UTC | #1

    hi All,

    Just wondering if anyone can help to advise. I am using this library https://github.com/MyPureCloud/purecloud-for-salesforce-einstein-example to get voice transcription during call with Salesforce Plugin. And this functionality is working good, without I need to input OAUTH token in Salesforce.

    And as I dont set any OAUTH, thus usage API for voice not appeared in API usage report...

    And from what I read here https://help.mypurecloud.com/articles/api-usage-view/#:~:text=The%20API%20Usage%20view%20allows%20you%20to%20see,type%20of%20request%20your%20organization%20uses%20most%20often. because this done from Salesforce Plugin, it doesnt include in this report.

    Does it means there's no API usage limitation if we run API call as part of Genesys Cloud Embedded Client (eq. Salesforce) ?

    thank you for any advise.

    Kind Regards Fransiska


    system | 2022-11-11 02:16:20 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 16663