Hi Neil,
You are using the API for
user recordings (aka ad-hoc recordings). If you are trying to manage policy-based recordings, use
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Daniel Ho
Product Line Manager – Recording and Quality Management, Genesys Cloud
Workforce Engagement Management (WEM)
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Original Message:
Sent: 11-29-2022 09:28
From: Neil Jones
Subject: API User RecordingID
Hi,
Attempting to use the below API to remove a recording, but the 'path parameters' require a 'recordingID'. Can anyone please advise if there is an API that can retrieve this by using the 'conversationID' or another method ?
Thanks
#Unsure/Other
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Neil Jones
Voice Comms Lead
Awaze Uk
LEEDS
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