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  • 1.  Api users routingstatus

    Posted 06-05-2025 18:11

    AClivati | 2017-04-27 09:17:08 UTC | #1

    Hi,

    I have this case:

    If an agent does not successfully close a chat or callback (ACW timeout is unavailable) and logoff, the api / v2 / users / {userId} / routingstatus returns the agent interacting (then onqueue) even if it is not.

    Is it correct for you?

    thanks!

    A.

    tim.smith | 2017-04-27 15:25:34 UTC | #2

    Yes, because the agent is still interacting with a conversation even though they're not logged in.

    AClivati | 2017-04-27 16:05:46 UTC | #3

    Hi Tim,

    i did not explain well, the agent closed Purecloud with logoff but the chat or the callback was hanging.

    thanks

    tim.smith | 2017-04-27 16:32:37 UTC | #4

    What do you mean by "chat or the callback was hanging"? If a user logs out without completing a conversation, their routing status will remain unchanged because they did not finish their work.

    system | 2017-08-28 19:34:14 UTC | #5

    This post was migrated from the old Developer Forum.

    ref: 1236



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