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APIs for chats, e-mail social media, schedules, PTO info

  • 1.  APIs for chats, e-mail social media, schedules, PTO info

    Posted 06-05-2025 19:06

    Nischala_Thumula | 2020-08-19 22:05:39 UTC | #1

    Where can I find the following logic? What APIs & metrics to use?

    1. Scheduled & unscheduled PTO taken by a member service representatives every day
    2. Over time worked by a member service representatives everyday
    3. Number of E-mails handled by a member service representative in a day
    4. Number of Chats handled by a member service representative in a day
    5. Number of Social media interactions done by a member service representative in a day

    Can you help point me to the documentation for these? Thank you

    anon11147534 | 2020-08-20 09:20:18 UTC | #2

    Please see response posted to your other topic. Thanks

    system | 2020-09-19 09:20:18 UTC | #3

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 8624



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