frijkhoff | 2023-03-20 12:17:38 UTC | #1
Hi,
As the new functionality is released for agents to request ACW time, I see this action is called from the UI:
https://api.mypurecloud.com/api/v2/conversations/aftercallwork/aaf17dff-1e57-450e-8014-d44abbf98193/participants/7e836f20-e5e1-4cf9-baf9-ab2c40c02a60/communications/0ff704ac-2463-4c55-b9d7-6154fe385320
As to today, I can not find any similar action in the SDK (Java nor .Net). Are there plans to add this function to the SDK's and if yes, when is this planned ?
Frank
Eos_Rios | 2023-03-20 12:37:44 UTC | #2
Wasn't in the original use cases to be able to submit such a thing on the agent's behalf, only for the agent's themselves to be able to do it, and I see nothing about it on the roadmap so you'll probably need to AHA it yourself with examples of how/why you need this.
You can refer to https://genesyscloud.ideas.aha.io/ideas/INB-I-1302 for the full, if somewhat confusing, list of things they've stated they're trying to cover in all this and the rough plan, and conveniently that site is the same place to suggest your own additions/requirements.
frijkhoff | 2023-03-20 12:50:15 UTC | #3
We are using this from a Premium APP and we would like the agent to request this from 'our' UI. By adding a toggle button, just like in the Genesys Cloud UI.
In our Premium App, it would be an agents request, not a 'on behalf' request. We would like to add this (or similar):
to our UI:
Especially in Widget mode, you do not want an agent to switch between Cloud Conversation view and The Premium App view
tim.smith | 2023-03-20 13:26:27 UTC | #4
frijkhoff, post:1, topic:18995
https://api.mypurecloud.com/api/v2/conversations/aftercallwork /aaf17dff-1e57-450e-8014-d44abbf98193/ participants /7e836f20-e5e1-4cf9-baf9-ab2c40c02a60/communications/0ff704ac-2463-4c55-b9d7-6154fe385320
Please open a case with Genesys Cloud Care to report this missing endpoint. It looks like making it public was missed as part of the feature release.
frijkhoff | 2023-03-20 13:38:17 UTC | #5
tim.smith, post:4, topic:18995
Genesys Cloud Care
OK I will, thanks Tim
John_Carnell | 2023-03-27 15:34:40 UTC | #6
This post was migrated from the old Developer Forum.
ref: 18995