Genesys Cloud - Main

Hi,

I'm looking to work with Preferred Agent routing and I'm having some trouble creating my list of agentpairs.

I'm running a Data Action which is returning me a list of users IDs. I can then loop through this list of IDs and generate a collection of agentpairs: MakeList(MakeAgentScorePair(FindUserById(Flow.queueMembers[Task.LoopIndex]),(100)))

To make a pair. However, this doesn't really work - it's overwriting the list each time so I only end up with one agentpair rather than one for each member of the list of IDs.

How can I "append" to the variable (agentpair collection) I've created rather than replace it each time? 

I thought about adding each ID to a string and then each priority (coming from a separate array) into a separate string and then using MakeListAgentScorePair() but it won't accept a string collection to the priority values.

I just wish we had List.Add() (or Collection.Add()) type functions to work with.

Use the AddItem function

Hi,

I'm looking to work with Preferred Agent routing and I'm having some trouble creating my list of agentpairs.

I'm running a Data Action which is returning me a list of users IDs. I can then loop through this list of IDs and generate a collection of agentpairs: MakeList(MakeAgentScorePair(FindUserById(Flow.queueMembers[Task.LoopIndex]),(100)))

To make a pair. However, this doesn't really work - it's overwriting the list each time so I only end up with one agentpair rather than one for each member of the list of IDs.

How can I "append" to the variable (agentpair collection) I've created rather than replace it each time? 

I thought about adding each ID to a string and then each priority (coming from a separate array) into a separate string and then using MakeListAgentScorePair() but it won't accept a string collection to the priority values.

I just wish we had List.Add() (or Collection.Add()) type functions to work with.