Jgalati | 2017-04-05 18:03:42 UTC | #1
I've created an outbound call flow to be used as part of an agent less campaign with a contact list that has a column named WrapUpCodeDateTimestamp. I'm attempting to update call.contact.WrapupDateTimeStamp after the voice prompt has played a recording in a set participant data object. However I keep getting "sorry an error has occurred" no matter how I format the information to save.
<img src="//inin-prod-use1-developerforum.s3.amazonaws.com/original/1X/3d478a8ee624841b12e34e0d65e6fd7465680622.png" width="410" height="326">
Is there anyway to save this information back to the contact ?
Thanks
tim.smith | 2017-04-06 18:50:42 UTC | #2
This isn't possible through Architect. You'll need to build a custom bridge integration to edit contact list data.
Jgalati | 2017-04-06 19:28:19 UTC | #3
So set participant data can only be used to assign an attribute that follows the participant through a flow ?
tim.smith | 2017-04-06 19:51:49 UTC | #4
Yes, it's only for participant data. You should generally just type in the name of the variable instead of using an expression for the variable name like this:
<img src="//inin-prod-use1-developerforum.s3.amazonaws.com/original/1X/57c9ed8747bebb38b48fb57f82f40b43bc177276.png" width="400" height="307">
Daniel_Grosso | 2017-07-25 14:47:27 UTC | #5
Hello Tim.
What do u mean exactly by "custom bridge" integration? a data dip to pure cloud's API?
Thank u.
Regards, Daniel
tim.smith | 2017-07-25 15:10:05 UTC | #6
https://developer.mypurecloud.com/api/webservice-datadip/
system | 2017-08-28 19:33:38 UTC | #7
This post was migrated from the old Developer Forum.
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