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Architect - Inbound Call - Search External Contact

  • 1.  Architect - Inbound Call - Search External Contact

    Posted 06-05-2025 19:09

    jasonholdswa | 2018-06-27 09:30:11 UTC | #1

    Hi,

    As with Inbound - Email, you have an action to check if the incoming email address is an existing external contact and route to a specific queue.

    Is this possible with Inbound - Calls? Using External Contacts.

    Thanking you in advanced for your responses.


    system | 2018-07-28 09:30:14 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 3075