Hi Paul.
Not that it matters any longer......
I no longer have my PureConnect environment online, so I can't confirm the attributes, but I had programming in Attendant (via a custom handler) that let me set any date, time, or ANI I wanted, and it would update the appropriate attributes as the call was forwarded to the profile I wanted to test. It was great for testing Off Hours or Holiday programming. It would be great to have this ability in Genesys Cloud.
Original Message:
Sent: 08-18-2023 10:04
From: Paul Simpson
Subject: Architect User Interface Refresh
Hey, @Tom Mullen!
Maybe I'm missing something here, but I don't believe PureConnect has the ability to run through IVR code with simulated numbers or times & Dates either? It does have a much better debugger (at least for Handlers) but the particular functionality I was requesting is something I have only seen in competitor's products.
How I would like to see it work...
- Switch to some kind of debugging interface.
- Enter values for DNIS, ANI and Date / Time. Possibly trunk information too.
- Enter a phone number for the developer's device (either a station or an external phone)
- Hit a button that causes GC to call the developer's device and, when they pick up, run the flow as though it was inbound from the specified ANI, to the specified DNIS at the specified Date / Time.
- Ideally, have the ability to "single step" the flow, examining variables as you go (like Designer's debugger for Handlers.)
- Also, ideally, have the ability to let the flow run at "full speed", but create a detailed log of each step processed, along with the value of every variable along the way.
Like a lot of people, I am finding some flows are getting incredibly complex and with current tools, they are almost impossible to debug! I routinely add a Common Module to my systems that creates a Participant Data attribute and then appends to it a timestamped value that is passed in. This allows me to create a log of what happened / variable values at key points and so on. This should not be necessary, and only works for main flows - if you use Common Modules, the inability to call one Common Module from another prevents its use.
Anyway, perhaps not the correct thread for this conversation, but I'd be interested in your thoughts on it. I did create an idea for it here https://genesyscloud.ideas.aha.io/ideas/SSA-I-579 and would appreciate your support!
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Paul Simpson
Eventus Solutions Group
Original Message:
Sent: 08-18-2023 08:22
From: Tom Mullen
Subject: Architect User Interface Refresh
And this is another capability that we had in PureConnect that we lost in Genesys Cloud. The inability to manipulate date & time makes it difficult to properly test schedules.
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Tom Mullen
Boehringer Ingelheim GmbH
Original Message:
Sent: 06-01-2023 13:11
From: Paul Simpson
Subject: Architect User Interface Refresh
Thanks, Melissa, that is good news!
Can you confirm whether you will include the ability to "spoof" or "override" ANI, DNIS and Time when debugging? (Some of your, ahem, "competitors" can do this and it's hugely helpful when testing / debugging!)
Thank you, also, Alejandra! I'm pleased to hear that these enhancements are on the roadmap :-)
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Paul Simpson
Eventus Solutions Group
Original Message:
Sent: 06-01-2023 12:00
From: Melissa Bailey
Subject: Architect User Interface Refresh
Debugging is coming soon* https://genesyscloud.ideas.aha.io/ideas/SSA-I-471
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 06-01-2023 11:32
From: Paul Simpson
Subject: Architect User Interface Refresh
Thank you for the "sneak peek" at the new UI.
OK, so I want to begin by saying that 90% of these updates are positive (personally, I prefer the darker color scheme in the Left Hand menu. I also chose "Dark" color schemes in Office etc. But maybe that's just me!) I'm particularly pleased to see that the task background color has been changed to make the action boxes stand out.
I agree with @Simon Brown, though. One of the biggest pain points in the Architect UI is that the task edit area doesn't remember your zoom settings!
Now, I don't wish to disparage the obvious work that has gone into this, but I have to ask about Genesys's priorities here? I appreciate you want to stay up to date, but a quick look at the Ideas website will reveal literally dozens, if not hundreds of features that your customers are literally crying out for - yet you chose to prioritize the look and feel of a UI that is only seen by administrators? (And, to be fair, isn't THAT bad at the moment!)
The lead item in both the video, and on the PDF, is the new round corners on the buttons. Seriously? That's the headline? The single biggest "win" from this update? Wouldn't the development resource have been better spent dealing with features like Agent Greetings / "Smile" greetings (https://genesyscloud.ideas.aha.io/ideas/INB-I-986), or the ability to send a visitor a transcript of a Web Messaging session (https://genesyscloud.ideas.aha.io/ideas/DIG-I-880), or Recurring Dialer Schedules (https://genesyscloud.ideas.aha.io/ideas/OTB-I-195), or the ability to define a Wrap-Up code during a call (https://genesyscloud.ideas.aha.io/ideas/INB-I-367 / https://genesyscloud.ideas.aha.io/ideas/DXAA-I-5), or Recording of Non-ACD calls (https://genesyscloud.ideas.aha.io/ideas/WEM-I-85), or the ability to transfer calls directly to a flow (https://genesyscloud.ideas.aha.io/ideas/SSA-I-584 / https://genesyscloud.ideas.aha.io/ideas/INB-I-867), or the ability to control what queues can be transferred directly to, or....?
If you felt the need to improve Architect, how about adding proper debugging functionality (https://genesyscloud.ideas.aha.io/ideas/SSA-I-579), rather than rounding off button corners?
I'm sorry to come off as a negative jerk here, and I certainly don't want to undermine the work that has been done, but Genesys needs to wake up. You are retiring PureConnect and "encouraging" existing PureConnect customers to migrate to Genesys Cloud. How can they, when many of the features they know, love and rely on in that product have yet to be implemented in Genesys Cloud? I know from personal experience that many customers are using the opportunity of being forced to leave PureConnect to evaluate all the possible solutions. Do you honestly think a pretty interface will sway them if required functionality is missing?
Did you notice that, despite your initial post being well over a month ago, the only response, prior to mine, that you have had from a Non-Genesys employee was Simon's? Does that not tell you anything about how your Partners and Customers feel about this kind of update?
Rant over.
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Paul Simpson
Eventus Solutions Group
Original Message:
Sent: 05-31-2023 08:45
From: Alejandra Santiago
Subject: Architect User Interface Refresh
Hi Community!
We are a few weeks away to release the new Architect UI, and we have prepared a video with the summary of the most prominent changes you will notice. Here is the link!
Also, you can check our before/after pdf documentation, uploaded to this post for your reference.
Stay tuned to the future release announcements and features comming soon for timelines and specific information.
Kind regards,
Ales.
#ArchitectRedesign
#Roadmap/NewFeatures
#CloudArchitect
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Alejandra Santiago Veiga
Genesys - Employees
Original Message:
Sent: 04-20-2023 04:42
From: Alejandra Santiago
Subject: Architect User Interface Refresh
Hi Community,
We're excited to give you a preview of the refreshed Genesys Cloud Architect UI. Architect is a powerful flow authoring tool and has been for many years, but was originally designed for technical users. This new objective makes the user experience more intuitive, redesigns Architect into a tool that suits all types of user backgrounds, and contains foundational changes that set the stage for future improvements. The improvements center around these areas:
This initiative does not change Architect functionality for flow designers! Existing navigation to favorite menus and toolbox and panel locations remain the same. You can perform the same actions as you could before the Architect UI refresh.
The new UI will be introduced for all Cloud Architect users in May (revised). Here's a preview:
#ArchitectRedesign
#Roadmap/NewFeatures
#CloudArchitect
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Alejandra Santiago Veiga
Genesys - Employees
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