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Archy Audio not Publishing

  • 1.  Archy Audio not Publishing

    Posted 06-05-2025 18:50

    mbillings | 2021-06-08 14:58:07 UTC | #1

    Hello, I have exported the yaml from one Genesy Cloud environment (Prod) and I am trying migrate these to another Genesys Cloud environment (Dev). According to the YAML there is a main and alternate set for the prompts in question. However, when i publish to the new org it doesn't read the file correctly is my assumption.

    Archy Warning: 1 -> [Type:'ArchValidationIssue', WarningCount:1, ArchObject:[TrackingID:17, Name:'Pre-Menu - Calibration', Type:'ArchMenu']] The main sequence for 'Menu Prompt' has no audio set

    YAML Setup: audio: exp: "AudioPlaybackOptions(Append(ToAudioBlank(100), ToAudio(Prompt.IntoxCalibrationPreMainMenu)), true)" alternateSequences: en-us: exp: "AudioPlaybackOptions(Append(ToAudioBlank(100), ToAudio(Prompt.IntoxCalibrationPreMainMenu)), true)" es-us: exp: "AudioPlaybackOptions(Append(ToAudioBlank(100), ToAudio(Prompt.IntoxCalibrationPreMainMenu)), true)"

    Thank you, Marshall

    jon.vansteen | 2021-06-08 15:43:29 UTC | #2

    Hi mbillings,

    Thank you for reporting this issue. While I look into this, what version of Archy are you currently using to publish this flow? You can find this by using the archy version command.

    Thanks, Jon

    mbillings | 2021-06-08 16:10:17 UTC | #3

    Architect Scripting running under Node version '14.16.1' 1.4.0

    jon.vansteen | 2021-06-08 18:12:49 UTC | #4

    Hi mbillings, Do you have any menus defined in your yaml that only have alternateSequences defined for an audio object like so?

            audio:
          alternateSequences:
            en-us:
              exp: AudioPlaybackOptions(Append(ToAudioBlank(100), ToAudio(Prompt.myPrompt)), true)
            es-us:
              exp: AudioPlaybackOptions(Append(ToAudioBlank(100), ToAudio(Prompt.myPrompt)), true)

    Thanks, Jon

    mbillings | 2021-06-08 18:27:59 UTC | #5

    I did at the start but I went in an manually updated them in the manual to match the alternateSequences en-us exp. The problem is very peculiar because I have processed about a dozen flows in the same manner. The audio is for several sub menus of a main menu. Not sure if that gives any light to the matter.

    jon.vansteen | 2021-06-09 13:58:26 UTC | #6

    mbillings,

    Thanks for that additional information! I did find the issue where a menu's sub menu was not processing the menu prompt audio property correctly. Working on a fix and it will be included in the next release of Archy.

    Thanks again for reporting this issue.

    \- Jon

    system | 2021-07-09 13:58:34 UTC | #7

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 11140



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