Legacy Dev Forum Posts

Matthew_Raleigh | 2022-09-01 13:56:16 UTC | #1

Hi, keep getting error below with Archy setup. Thanks.

2022-09-01T13:03:58.622Z: [INFO] 2022-09-01T13:03:58.622Z: [INFO] startup Mode: Using client ID and secret. Treating as client credentials grant. 2022-09-01T13:03:58.623Z: [INFO] 2022-09-01T13:03:58.623Z: [DEBUG] - setting session status to 'running'. -- [ArchSession, ArchSessionId:'SyxnpmC1i'] 2022-09-01T13:03:58.623Z: [DEBUG] - architect scripting version: 0.31.0 -- [ArchSession, ArchSessionId:'SyxnpmC1i'] 2022-09-01T13:03:58.623Z: [DEBUG] - core environment configuration. env: 'prod', host: 'apps.usw2.pure.cloud', region: 'us-west-2', clientId: '35390090-737b-4aa5-bfaa-605cdeb655a4', clientSecret: 'HANDLE CLIENT SECRETS LIKE PASSWORDS', isClientCredentialsOAuthClient: 'true' -- [ArchSession, ArchSessionId:'SyxnpmC1i'] 2022-09-01T13:03:58.623Z: [DEBUG] - getting discovery properties... -- [ArchSession, ArchSessionId:'SyxnpmC1i'] 2022-09-01T13:03:58.624Z: [DEBUG] - calling url -- [GET::https://apps.usw2.pure.cloud/services/discovery.properties] 2022-09-01T13:03:58.696Z: [ERROR] - ERROR! Unable to read discovery properties. Exception info: {"isRequestError":true,"response":{"code":"SELFSIGNEDCERTINCHAIN"},"status":0,"statusText":"","name":"Request Error","message":"self signed certificate in certificate chain (SELFSIGNEDCERTINCHAIN)","code":"SELFSIGNEDCERTINCHAIN","isAborted":false} ending the Session. Setting the exit code to 99. -- [ArchSession, Environment:'prod', Host:'apps.usw2.pure.cloud', Region:'us-west-2', ArchSessionId:'SyxnpmC1i'] 2022-09-01T13:03:58.696Z: [DEBUG] - waiting for any pending work to complete before ending the session -- [ArchSession, Environment:'prod', Host:'apps.usw2.pure.cloud', Region:'us-west-2', ArchSessionId:'SyxnpmC1i'] 2022-09-01T13:03:58.696Z: [DEBUG] - setting session status to 'ended'. -- [ArchSession, Environment:'prod', Host:'apps.usw2.pure.cloud', Region:'us-west-2', ArchSessionId:'SyxnpmC1i'] 2022-09-01T13:03:58.696Z: [DEBUG] - waiting for any pending work to complete before ending the session -- [ArchSession, Environment:'prod', Host:'apps.usw2.pure.cloud', Region:'us-west-2', ArchSessionId:'SyxnpmC1i'] 2022-09-01T13:03:58.697Z: [DEBUG] - ending with exit code: 99 -- [ArchSession, Environment:'prod', Host:'apps.usw2.pure.cloud', Region:'us-west-2', ArchSessionId:'SyxnpmC1i'] 2022-09-01T13:03:58.697Z: [DEBUG] - the session is ending but is not configured to terminate the process in which it is running. -- [ArchSession, Environment:'prod', Host:'apps.usw2.pure.cloud', Region:'us-west-2', ArchSessionId:'SyxnpmC1i'] 2022-09-01T13:03:58.697Z: [DEBUG] - resolving session start promise. -- [ArchSession, Environment:'prod', Host:'apps.usw2.pure.cloud', Region:'us-west-2', ArchSessionId:'SyxnpmC1i'] 2022-09-01T13:03:58.698Z: [ERROR] setting the Archy exit code to 116 2022-09-01T13:03:58.699Z: [ERROR] An error occurred. 2022-09-01T13:03:58.701Z: [INFO] 2022-09-01T13:03:58.701Z: [INFO] 2022-09-01T13:03:58.702Z: [INFO] ***************************** 2022-09-01T13:03:58.703Z: [INFO] Archy - Architect Yaml Flow Processor ver. 2.12.0 - Failure 2022-09-01T13:03:58.704Z: [INFO] ***************************** 2022-09-01T13:03:58.705Z: [INFO] DateTime: Thu Sep 01 2022 09:03:58 GMT-0400 (Eastern Daylight Time) 2022-09-01T13:03:58.706Z: [INFO] 2022-09-01T13:03:58.706Z: [INFO] Summary 2022-09-01T13:03:58.707Z: [INFO] 2022-09-01T13:03:58.709Z: [INFO] Command: 'setup' 2022-09-01T13:03:58.713Z: [INFO] 2022-09-01T13:03:58.713Z: [INFO] Configuration Settings File 2022-09-01T13:03:58.714Z: [INFO] C:\Users\Administrator\.archy_config 2022-09-01T13:03:58.715Z: [ERROR] unable to authenticate with the supplied client ID and secret. Are they valid and is the OAuth client set up with a client credentials grant? 2022-09-01T13:03:58.715Z: [INFO] 2022-09-01T13:03:58.716Z: [ERROR] error(s) encountered. 2022-09-01T13:03:58.717Z: [ERROR] - Architect Scripting errors will be listed above. 2022-09-01T13:03:58.719Z: [INFO] 2022-09-01T13:03:58.720Z: [INFO] Log: C:\Users\Matthew.Raleigh\.gc\Archy\archyHome\debug\archy-debug-2022-09-01T13.03.36.269Z.txt 2022-09-01T13:03:58.778Z: [INFO] did not fetch versions successfully ( attempt 1 out of 3 ), retrying. 2022-09-01T13:03:59.781Z: [DEBUG] version fetch error: Error: self signed certificate in certificate chain 2022-09-01T13:03:59.782Z: [INFO] execution complete. 2022-09-01T13:03:59.783Z: [ERROR] 2022-09-01T13:03:59.784Z: [ERROR] exit code: 116 2022-09-01T13:03:59.784Z: [INFO]

jon.vansteen | 2022-09-01 13:42:16 UTC | #2

Hi Matthew_Raleigh,

Thanks for posting this issue. One thing to note, however, is that it seems like you had accidentally included your client secret in this forum post. We redacted the value from the post, but in the future remember to always handle client secrets like passwords. I would also advise that you review your system for any unauthorized access since the credentials have been leaked and also regenerate your client secret immediately to avoid any further exposure. I'll follow up on the issue you reported in another reply.

Thanks, Jon

jon.vansteen | 2022-09-01 13:59:12 UTC | #3

Matthew_Raleigh,

It looks like the issue is that Archy is unable to access the https://apps.usw2.pure.cloud/services/discovery.properties url with the following error:

ERROR! Unable to read discovery properties. Exception info: {"isRequestError":true,"response":{"code":"SELFSIGNEDCERTINCHAIN"},"status":0,"statusText":"","name":"Request Error","message":"self signed certificate in certificate chain (SELFSIGNEDCERTINCHAIN)","code":"SELFSIGNEDCERTINCHAIN","isAborted":false}

Are you able to access this URL at all from your command prompt/terminal outside of Archy? Or, can you reach that URL in your browser?

This dev forum post https://developer.genesys.cloud/forum/t/archy-authentication-failing-since-this-morning/13903/3 had the same Unable to read discovery properties error that you are seeing and has some additional troubleshooting information that you could make try as well.

Also, does the environment that you are using Archy on happen to use a proxy at all? Per this info on the Archy FAQ page, Archy does not currently support proxy configurations at this time.

From what I can tell here, it seems like there may be something going on at the network level just in regards to the self signed certificate in certificate chain error from above, especially because there was another error at the bottom when attempting to fetch the versions of Archy available

2022-09-01T13:03:58.778Z: [INFO] did not fetch versions successfully ( attempt 1 out of 3 ), retrying. 2022-09-01T13:03:59.781Z: [DEBUG] version fetch error: Error: self signed certificate in certificate chain

and getting that same self signed certificate in certificate chain.

Thanks, Jon

Matthew_Raleigh | 2022-09-01 14:11:17 UTC | #4

Jon, thanks for your reply.

I feel it is a networking issue. I will give it a try off network.

Thanks, again

John_Carnell | 2022-09-16 12:39:05 UTC | #5

This post was migrated from the old Developer Forum.

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