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  • 1.  Archy setup issue

    Posted 06-05-2025 19:02

    Maragatham | 2023-01-30 14:38:07 UTC | #1

    Hi Team,

    Archy setup from my system fails with below error.

    unable to authenticate with the supplied client ID and secret. Are they valid and is the OAuth client set up with a client credentials grant?

    However the same OAuth credentails when i use it via postman it works.


    jon.vansteen | 2023-01-30 15:22:51 UTC | #2

    Hi @Maragatham,

    Thanks for reaching out. Can you verify that the OAuth client you are using has the permissions as noted on this page? https://help.mypurecloud.com/articles/architect-permissions-overview/

    Additionally, from this Archy resource page, it also mentions that the architect:ui:view permission is a required permission for the OAuth client that is being used for Archy, so thats just another thing to double check (this is also listed in the Architect permissions overview link i posted above).

    Thanks, Jon


    system | 2023-03-01 15:23:06 UTC | #3

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 18189