Dmitry | 2022-10-03 13:44:52 UTC | #1
We currently use the getConversationRecording() method [with dual channel enabled in trunk config] to generate stereo audio. As expected, the audio contains 2 channels, one for the agent and one for the customer. Can we expect that one of these channels will ALWAYS be the agent, and the other will ALWAYS be the customer -- are the channels deterministic: is channel 0 always the agent and channel 1 always the customer (or visa versa)?
joey.verhasselt | 2022-10-20 16:35:30 UTC | #2
Hi Dmitry,
The system always uses audio channel 0 to save the external participant (customer) recording and audio channel 1 to save the internal participant (agent) recording. It's mentioned briefly here at https://help.mypurecloud.com/articles/enable-line-recording/
Thanks, Joey Verhasselt
system | 2022-11-20 16:35:54 UTC | #3
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