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Are performance metrics customizable to add or remove columns?

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  • 1.  Are performance metrics customizable to add or remove columns?

    Posted 10-20-2016 22:58
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  • 2.  RE: Are performance metrics customizable to add or remove columns?

    Posted 10-21-2016 20:49
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    On the Queues, Agents, and Interactions performance views, you can show and hide columns. Just click the Customize button in the bottom right of each view, then click Show/Hide Columns. You can choose which columns you want to see in the view. (I like that it also has "Reset to defaults" so I can quickly set everything back like it was.) 



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