Ahhh! It wasn't clear from your original post that this was with respect to outbound dialing restrictions. I assumed (as, based on his initial response, I think @Robert Wakefield-Carl did) that this was for inbound use!
TBH, with number portability these days, the Area code alone is about as much use as a chocolate fireguard when it comes to determining geographic location and therefore time zone and as a result allowable dialing windows. My good friend @Jay Miller has some horror stories about that! My advice is, if you are able to, make use of the ZIP code for this (either instead of, or as well as, the Area Code). This assumes you are located in the United States.
Additionally, I believe Griphon / DNC.com have the ability to help with determining if dialing is acceptable, based on the time, as well as processing the Federal and State Do Not Call lists, so I would investigate their services as well. (No harm in covering your bases here!)
Having said all that a lot of folks rely on this functionality and I don't know this for certain, but I suspect that Genesys keep the table pretty much up to date with changes to the NANP. They will be able to give more detail, but if I were them I would be updating the tables as the changes are made, rather than on a specific fixed cadence. @Chad McCormick might be able to shed some more light on this?
HTH
------------------------------
Paul Simpson
Eventus Solutions Group
------------------------------
Original Message:
Sent: 08-03-2023 15:11
From: Gregory Sayers
Subject: Area Code Table in Genesys Cloud
I definitely will take that process off my plate!
However, my Ops team and IT team will need to know the update cadence, so I still need to chase that down.
I would like to "view" the table since inevitably there will be a complaint about calling out of Timezone and I will need to document the settings.
------------------------------
Gregory Sayers
Elevate Credit Service LLC
Original Message:
Sent: 08-03-2023 11:23
From: Paul Simpson
Subject: Area Code Table in Genesys Cloud
Gregory,
One of the hardest transitions to make when moving from a Prem-Based system to "The Cloud" is the loss of control / responsibility. You are no longer responsible for maintaining a lot of stuff, which is a blessing and a curse! No updates to schedule (with corresponding outages) and so on!
In this case, the table is maintained by Genesys in the background. As Robert says, there don't appear to be updates to it mentioned in the release notes, but that could be because it is seen as just ongoing maintenance. Hopefully, the responsible parties at Genesys will weigh in with specific details.
In the meantime, lay back, relax and practice the mantra "it's no longer my problem...."
HTH
------------------------------
Paul Simpson
Eventus Solutions Group
Original Message:
Sent: 08-02-2023 11:51
From: Gregory Sayers
Subject: Area Code Table in Genesys Cloud
We just transitioned to Genesys cloud; previously we had to import updated area code tables into Pure Connect so we have a few questions.
How does the Area code table get updated?
Is there a way to export the area code table?
Thank you
#Telephony
------------------------------
Gregory Sayers
Elevate Credit Service LLC
------------------------------