Hello everyone - I'm working on a script in Genesys Cloud Cx. I've created a button named 'Clear'. However, when agents click it, the inputs they've entered in the script are not being cleared. I'd appreciate some assistance with this in the Genesys community. Thank you!

What action have you associated with the button? 

I would create a Custom Action that assigns empty values to all of the variables associated with the inputs. (Of course, if it's only one input, the Custom Action isn't needed, you can just assign the value directly.

HTH

Hello everyone - I'm working on a script in Genesys Cloud Cx. I've created a button named 'Clear'. However, when agents click it, the inputs they've entered in the script are not being cleared. I'd appreciate some assistance with this in the Genesys community. Thank you!

Hi Paul - Thank you for answering my query. I've uploaded the test script we created. I'm encountering an issue where agents are unable to clear the values they've updated in the questions, specifically with radio buttons, checkboxes, and numeric fields, when they click the clear button.

I kindly request your assistance in configuring the clear button correctly to ensure it resets these values as expected.

------------------------------
Thanks,

Saravana Kumar M.
Accenture LLP

Original Message:
Sent: 06-17-2024 09:24
From: Paul Simpson
Subject: Assistance Needed: Clear Button Functionality Issue in Genesys Cloud Cx Script

What action have you associated with the button? 

I would create a Custom Action that assigns empty values to all of the variables associated with the inputs. (Of course, if it's only one input, the Custom Action isn't needed, you can just assign the value directly.

HTH

------------------------------
Paul Simpson
Views expressed are my own and do not necessarily reflect those of my employer.

Original Message:
Sent: 06-14-2024 07:14
From: Saravana Kumar
Subject: Assistance Needed: Clear Button Functionality Issue in Genesys Cloud Cx Script

Hello everyone - I'm working on a script in Genesys Cloud Cx. I've created a button named 'Clear'. However, when agents click it, the inputs they've entered in the script are not being cleared. I'd appreciate some assistance with this in the Genesys community. Thank you!

#Omni-ChannelDesktop/UserInterface

------------------------------
Thanks,

Saravana Kumar M.
Accenture LLP
------------------------------

You mentioned uploading a test script, but I don't see it here, so can't grab it and take a look....

What values are you assigning to clear the variable (and the input)?

Check Boxes are associated with a Boolean, so if you want it un-checked, you need to assign "False". Radio Buttons are associated with a String, so setting the value to "" should work. Numbers, I'd just set to zero.

------------------------------
Paul Simpson
Views expressed are my own and do not necessarily reflect those of my employer.

Original Message:
Sent: 06-20-2024 04:38
From: Saravana Kumar
Subject: Assistance Needed: Clear Button Functionality Issue in Genesys Cloud Cx Script

Hi Paul - Thank you for answering my query. I've uploaded the test script we created. I'm encountering an issue where agents are unable to clear the values they've updated in the questions, specifically with radio buttons, checkboxes, and numeric fields, when they click the clear button.

I kindly request your assistance in configuring the clear button correctly to ensure it resets these values as expected.

------------------------------
Thanks,

Saravana Kumar M.
Accenture LLP

Original Message:
Sent: 06-17-2024 09:24
From: Paul Simpson
Subject: Assistance Needed: Clear Button Functionality Issue in Genesys Cloud Cx Script

What action have you associated with the button? 

I would create a Custom Action that assigns empty values to all of the variables associated with the inputs. (Of course, if it's only one input, the Custom Action isn't needed, you can just assign the value directly.

HTH

------------------------------
Paul Simpson
Views expressed are my own and do not necessarily reflect those of my employer.

Original Message:
Sent: 06-14-2024 07:14
From: Saravana Kumar
Subject: Assistance Needed: Clear Button Functionality Issue in Genesys Cloud Cx Script

Hello everyone - I'm working on a script in Genesys Cloud Cx. I've created a button named 'Clear'. However, when agents click it, the inputs they've entered in the script are not being cleared. I'd appreciate some assistance with this in the Genesys community. Thank you!

#Omni-ChannelDesktop/UserInterface

------------------------------
Thanks,

Saravana Kumar M.
Accenture LLP
------------------------------