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  • 1.  Assistance Needed: Clear Button Functionality Issue in Genesys Cloud Cx Script

    Posted 4 days ago

    Hello everyone - I'm working on a script in Genesys Cloud Cx. I've created a button named 'Clear'. However, when agents click it, the inputs they've entered in the script are not being cleared. I'd appreciate some assistance with this in the Genesys community. Thank you!


    #Omni-ChannelDesktop/UserInterface

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    Thanks,

    Saravana Kumar M.
    Accenture LLP
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  • 2.  RE: Assistance Needed: Clear Button Functionality Issue in Genesys Cloud Cx Script

    Posted 21 hours ago

    What action have you associated with the button? 

    I would create a Custom Action that assigns empty values to all of the variables associated with the inputs. (Of course, if it's only one input, the Custom Action isn't needed, you can just assign the value directly.

    HTH



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    Paul Simpson
    Views expressed are my own and do not necessarily reflect those of my employer.
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    Original Message


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