Hello,
I am currently working on integrating AudioHook Monitor with a third-party application (viadialog) to perform transcription of voice from Genesys Cloud. I need assistance in understanding how to properly retrieve the raw transcription.According to the documentation, the "event" action seems to be a relevant option for transmitting the transcription data. However, I need confirmation and more details on the format of this action, as well as the specific value that will contain the transcription information I want to retrieve.Additionally, I would like to know where the transcription data will be stored in Architect after using the transcription action.

 Here's an example payload I found in the documentation:`

Could you please provide clarification on how to use this action and retrieve the raw transcription data in this context?

#Integrations

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Badreddine Bsibsi
Orange SA
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Search the community for extracting transcriptions with the API and you will find (especially for voice) that it is hard and not fun at all.  I hope that they have a better way soon for this or at least automatically save the summary when using Agent CoPilot.  

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 05-02-2024 07:20
From: Badreddine Bsibsi
Subject: Assistance Required for AudioHook Monitor Integration and Raw Transcription Retrieval

Hello,
I am currently working on integrating AudioHook Monitor with a third-party application (viadialog) to perform transcription of voice from Genesys Cloud. I need assistance in understanding how to properly retrieve the raw transcription.According to the documentation, the "event" action seems to be a relevant option for transmitting the transcription data. However, I need confirmation and more details on the format of this action, as well as the specific value that will contain the transcription information I want to retrieve.Additionally, I would like to know where the transcription data will be stored in Architect after using the transcription action.

 Here's an example payload I found in the documentation:`

Could you please provide clarification on how to use this action and retrieve the raw transcription data in this context?

#Integrations

------------------------------
Badreddine Bsibsi
Orange SA
------------------------------