Hi team,

When it starts an email outbound campaign, with a contact list with a few emails, even this emails are filled in external contacts, the interaction doesn't associate to external contact. 
I know and I'm doing through data action the association of conversation to external contact but there is any way to do this natively? 

thanks for the help you can do.

best regards,

#DigitalChannels
#Outbound

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Nuno Paulo
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That is true, you will not see these outbound Emails in the Customer Journey for the External Contact.  Refer to the middle of this page:  https://help.mypurecloud.com/articles/view-an-interactions-customer-journey/

Here is the idea to vote and comment on:  https://genesyscloud.ideas.aha.io/ideas/CEECM-I-47

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 07-11-2024 05:50
From: Nuno Paulo
Subject: Associate external contact from outbound campaign

Hi team,

When it starts an email outbound campaign, with a contact list with a few emails, even this emails are filled in external contacts, the interaction doesn't associate to external contact. 
I know and I'm doing through data action the association of conversation to external contact but there is any way to do this natively? 

thanks for the help you can do.

best regards,

#DigitalChannels
#Outbound

------------------------------
Nuno Paulo
------------------------------