EilidhB | 2023-07-17 17:33:39 UTC | #1
Get-Conversation-Details---external-contact---Exported-2023-07-10--1731-20230711111327.custom.json|attachment (1.3 KB)
Hi there, I'm looking to associate an interaction with an external contact. I am currently just trying to get the Communication ID so that I can then go onto the association part. Using /api/v2/analytics/conversations/${input.conversationId}/details to get the communication Id. However, I really struggle with Data actions & finding it hard to only return the relevant Id, my current output based on the attached data action is the below, how can I only return the communication ID?:
{ "sessionID[0].segments.conference": [ false ], "sessionID[0].addressTo": "154dea3e-c4cd-4919-bf18-30687c1c6378", "sessionID[0].segments.queueId": [ "3e7a7fd8-19f3-4163-9a98-50d65e82979d" ], "sessionID[0].journeyCustomerSessionIdType": "web", "sessionID[0].mediaType": "message", "sessionID[0].sessionId": "7c132126-582e-43b9-87b3-4cb039e68eb0", "sessionID[0].provider": "PureCloud Messaging", "sessionID[0].addressFrom": "3938a4a2-1209-4700-a129-1d758aa11bbc", "sessionID[0].peerId": "82734327-62ef-4e62-bf96-026342b2e99e", "sessionID[0].segments.segmentEnd": [ "2023-07-10T14:55:34.578Z" ], "sessionID[0].journeyCustomerId": "bf87e8c8-e1c1-411a-81f0-3415dcceae15", "sessionID[0].journeyCustomerIdType": "cookie", "sessionID[0].metrics.name": [ "nConnected", "tConnected" ], "sessionID[0].requestedRoutings": [ "Standard" ], "sessionID[0].selectedAgentId": "a0e911f2-9eb7-4b53-9640-e1303187e986", "sessionID[0].messageType": "webmessaging", "sessionID[0].segments.disconnectType": [ "peer" ], "sessionID[0].segments.segmentStart": [ "2023-07-10T14:54:22.164Z" ], "sessionID[0].metrics.value": [ 1, 72414 ], "sessionID[0].segments.segmentType": [ "interact" ], "sessionID[0].usedRouting": "Standard", "sessionID[0].metrics.emitDate": [ "2023-07-10T14:54:22.164Z", "2023-07-10T14:55:34.578Z" ], "sessionID[0].journeyCustomerSessionId": "0dbf2c9e-47eb-45a7-a1fe-ca021a6f12ca", "sessionID[0].direction": "inbound", "sessionId": [ null ] }
Peter_Stoltenberg | 2023-07-17 21:34:53 UTC | #2
I am currently using: the following to get the sessionID.
{ "translationMap": { "sessionid": "$.participants[?(@.purpose == 'customer')].sessions[0].sessionId", "participantid": "$.participants[0].participantId" }, "translationMapDefaults": { "sessionid": "\"EMPTY\"", "participantid": "\"EMPTY\"" }, "successTemplate": "{\n\"participantId\": ${participantid}, \n\"SessionId\":${successTemplateUtils.firstFromArray(\"${sessionid}\",\"0\")}\n}" }
this should work for you.
EilidhB | 2023-07-28 15:34:37 UTC | #3
thanks that helped! I've successfully gone end to end with this: creating/searching for a contact, finding participant/session id & associating an external contact However, once a web messaging session ends - when I check transcripts under Workspace > interactions. The remote is still set as 'guest' even though during the web messaging session it had automatically linked the contact?
Jason_Mathison | 2023-07-28 16:16:49 UTC | #4
While it is possible that someone here may be able to help you, I would recommend also opening up a support ticket for your question as well.
--Jason
system | 2023-08-27 16:17:45 UTC | #5
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