JeffBuzhardt | 2017-03-16 13:18:54 UTC | #1
From the customer: What we need help with is how to associate the after-hours treatment and 1st hold message with the property that is calling. Each property has its own first announcement and after hours we currently route the calls back to the originating property.
How will we identify which property is calling in? If we could do a check on that line and have a table that would somehow associate the 1st prompt and after hours number to it could we program the call flow to access this table? It would be like using variables in Avaya.
I’m envisioning something like this…where IncomingNumber is the hotel code or VDN or ANI or some other identifier._
I am fairly certain that the only way to do this is using a Bridge Connector to access a web service that will use the ANI to return details about the property. Actually, there would probably need to be multiple data dip services. One of the details would be "Language", which would drive the language being played to the caller (languages are tied to DNIS/DID). Tied to the ANI would be the property information (ID #, after-hours transfer number, and prompt information).
I can transfer to a variable. I have not determined the way to use the prompt as a prompt_name that would reference a prerecorded prompt.
We need to use a data driven model since there are over 5,000 properties that we will be dealing with.
anon46717527 | 2017-03-17 19:01:51 UTC | #2
Currently there is not a way to play a prompt based on the contents of a variable. This is noted as a possible future enhancement.
system | 2017-08-28 19:33:04 UTC | #3
This post was migrated from the old Developer Forum.
ref: 1059