Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Attachment file in email routing

    Posted 01-10-2020 20:24
    No replies, thread closed.
    Hi There,
    I have a problem when I forward a email with attachment files.
    I have routing email by strategy.
    When I forward my email don't this attachment the files.
    however, When I rouiting by queue direct I don't have a problem.
    Any idea please.
    Best regards
    #Integrations
    #Routing(ACD/IVR)

    ------------------------------
    Jose Miguel Velasquez
    Innovacion SpA.
    ------------------------------


  • 2.  RE: Attachment file in email routing

    Posted 01-13-2020 06:53
    No replies, thread closed.
    I have the same issue and have logged a case with support.

    ------------------------------
    Paulo Mesquita
    Spark NZ Trading
    ------------------------------

    Original Message


Related Content