Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  audible alert before resuming hold

    Posted 09-05-2023 07:26
    No replies, thread closed.

    Hello,

    Is there a possibility of setting up an audible alert to warn agents 5 seconds or 10 seconds before resuming the hold?

    Thanks


    #ArchitectureandDesign
    #Routing(ACD/IVR)
    #Telephony
    #Unsure/Other

    ------------------------------
    Rihab BEN MALEK
    Teleperformance France SA
    ------------------------------


  • 2.  RE: audible alert before resuming hold

    Posted 09-15-2023 07:47
    No replies, thread closed.

    Hold alerts are not part of Genesys Cloud at this time.  Here is the idea that the PM/Developer is currently looking at: Play beep as reminder to agent when a | Genesys Cloud Ideas Portal (aha.io)



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Related Content