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  • 1.  Audio Connector Logs

    Posted 10-16-2025 09:48

    Is there any way to view logging information for Audio Connector, basically anyway to view debug logs or health logs, or anything related to the configuration and operation of that connector?

    Thanks!


    #Architect
    #Integrations

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    Alan Klein
    SA
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  • 2.  RE: Audio Connector Logs

    Posted 10-17-2025 11:40

    Hey Alan, 

    There are operational events for AudioHook: https://developer.genesys.cloud/platform/operational-event-catalog/#audiohook



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    Ewomazino Onokpise
    Software Engineer
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    Original Message


  • 3.  RE: Audio Connector Logs

    Posted 10-17-2025 16:15
    Edited by Brian Jones 10-17-2025 16:15

    @Ewomazino Onokpise - Shouldn't some form of those same AudioHook events be showing up here: https://help.mypurecloud.com/articles/troubleshoot-using-the-genesys-cloud-operational-console/

    Asking because we've had a support case (0003826643) open with Care for a couple months now given our Operational Console spins without returning results for AudioHook-004, AudioHook-006, or AudioHook-009.



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    Brian T. Jones | Ascension | Senior Specialist - Technology
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    Original Message


  • 4.  RE: Audio Connector Logs

    Posted 10-20-2025 11:45

    @Brian Jones Thats seems a good idea for the ideas portal, or as feedback left on that page



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    Ewomazino Onokpise
    Software Engineer
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    Original Message


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