Momoka_Tachibana | 2019-08-22 05:28:16 UTC | #1
Hi,
Could you please give me any idea how I can set Audio prompt duration in Inbound flow by using expressions. Such as hold music in Queue flow, there is a section of "Play for duration" and I can set the duration of the music. I would like to do it in Inbound flow as well.
It would be very helpful if you can provide me any sample expressions or examples
MelissaBailey | 2019-08-22 13:15:55 UTC | #2
No possible. Selecting a duration is only part of the Play Hold Music action. In other flow types you just need to upload a wav file of the correct length for the prompt you want to use.
Momoka_Tachibana | 2019-08-23 00:08:53 UTC | #3
Okay, thanks for the info.
Momoka_Tachibana | 2019-08-23 00:38:32 UTC | #4
Would it possible if you can provide us the hold music for 3 minutes version?
MelissaBailey | 2019-08-28 18:22:20 UTC | #5
The hold music we use is copyrighted, so I would have to check with the legal department. Is there a reason why you don't just override the hold music system prompt with your own music? Then you don't have to worry about our copyright.
Momoka_Tachibana | 2019-08-29 00:23:51 UTC | #6
We would not edit the hold music in terms of copyrighted. Would it possible to ask the legal department if they can provide us the hold music for 3 minutues version?
MelissaBailey | 2019-08-29 13:32:46 UTC | #7
Open a case with customer care
system | 2019-09-29 13:32:51 UTC | #8
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