Is there a feature, other than Collaboration, that can be used to audit an Evaluator's completed evaluations?

Hi Cynthia,

Can you elaborate on how you mean to 'audit' an evaluator's completed evaluation, did you mean through the use of calibrations? 

Is there a feature, other than Collaboration, that can be used to audit an Evaluator's completed evaluations?

Hello Herick - thank you for taking the time here.

The exact scenario would be that I am a Quality Manager and my Quality Assurance Analyst has completed a set of evaluations on our assigned business unit's call handlers. I now wish to complete an audit of one of the QA's completed evaluations to ensure the QA is executing the evaluations according to our team's quality management policy and procedures. 

I am looking for a way to do this outside of leveraging the Collaboration process.

Thanks!

Hi Cynthia,

Can you elaborate on how you mean to 'audit' an evaluator's completed evaluation, did you mean through the use of calibrations? 

Is there a feature, other than Collaboration, that can be used to audit an Evaluator's completed evaluations?

Hi Cynthia,

When you say the "Collaboration" process do you mean creating a calibration as per the following screen for a completed evaluation?

Hello Herick - thank you for taking the time here.

The exact scenario would be that I am a Quality Manager and my Quality Assurance Analyst has completed a set of evaluations on our assigned business unit's call handlers. I now wish to complete an audit of one of the QA's completed evaluations to ensure the QA is executing the evaluations according to our team's quality management policy and procedures. 

I am looking for a way to do this outside of leveraging the Collaboration process.

Thanks!

Hi Cynthia,

Can you elaborate on how you mean to 'audit' an evaluator's completed evaluation, did you mean through the use of calibrations? 

Is there a feature, other than Collaboration, that can be used to audit an Evaluator's completed evaluations?

Oh my, yes. I have had team collaboration on my mind with all the meetings I have been in, my apologies.

I am looking for a way to perform an audit/evaluation of a Quality Evaluator's completed evaluation without resorting to Genesys Cloud's Calibration feature.

Thank your time!

Hi Cynthia,

When you say the "Collaboration" process do you mean creating a calibration as per the following screen for a completed evaluation?

Hello Herick - thank you for taking the time here.

The exact scenario would be that I am a Quality Manager and my Quality Assurance Analyst has completed a set of evaluations on our assigned business unit's call handlers. I now wish to complete an audit of one of the QA's completed evaluations to ensure the QA is executing the evaluations according to our team's quality management policy and procedures. 

I am looking for a way to do this outside of leveraging the Collaboration process.

Thanks!

Hi Cynthia,

Can you elaborate on how you mean to 'audit' an evaluator's completed evaluation, did you mean through the use of calibrations? 

Is there a feature, other than Collaboration, that can be used to audit an Evaluator's completed evaluations?

Hi Cynthia,

Perhaps you could chat with @Mark Fagus on your goals and needs in more detail so that he can best direct you.

Oh my, yes. I have had team collaboration on my mind with all the meetings I have been in, my apologies.

I am looking for a way to perform an audit/evaluation of a Quality Evaluator's completed evaluation without resorting to Genesys Cloud's Calibration feature.

Thank your time!

Hi Cynthia,

When you say the "Collaboration" process do you mean creating a calibration as per the following screen for a completed evaluation?

Hello Herick - thank you for taking the time here.

The exact scenario would be that I am a Quality Manager and my Quality Assurance Analyst has completed a set of evaluations on our assigned business unit's call handlers. I now wish to complete an audit of one of the QA's completed evaluations to ensure the QA is executing the evaluations according to our team's quality management policy and procedures. 

I am looking for a way to do this outside of leveraging the Collaboration process.

Thanks!

Hi Cynthia,

Can you elaborate on how you mean to 'audit' an evaluator's completed evaluation, did you mean through the use of calibrations? 

Is there a feature, other than Collaboration, that can be used to audit an Evaluator's completed evaluations?

Oh my, yes. I have had team collaboration on my mind with all the meetings I have been in, my apologies.

I am looking for a way to perform an audit/evaluation of a Quality Evaluator's completed evaluation without resorting to Genesys Cloud's Calibration feature.

Thank your time!

Hi Cynthia,

When you say the "Collaboration" process do you mean creating a calibration as per the following screen for a completed evaluation?

Hello Herick - thank you for taking the time here.

The exact scenario would be that I am a Quality Manager and my Quality Assurance Analyst has completed a set of evaluations on our assigned business unit's call handlers. I now wish to complete an audit of one of the QA's completed evaluations to ensure the QA is executing the evaluations according to our team's quality management policy and procedures. 

I am looking for a way to do this outside of leveraging the Collaboration process.

Thanks!

Hi Cynthia,

Can you elaborate on how you mean to 'audit' an evaluator's completed evaluation, did you mean through the use of calibrations? 

Is there a feature, other than Collaboration, that can be used to audit an Evaluator's completed evaluations?

Hi Cynthia, please email me at  mark.fagus@genesys.com and we can set up a time to chat. Are you going to be at Xperience next week?

Oh my, yes. I have had team collaboration on my mind with all the meetings I have been in, my apologies.

I am looking for a way to perform an audit/evaluation of a Quality Evaluator's completed evaluation without resorting to Genesys Cloud's Calibration feature.

Thank your time!

Hi Cynthia,

When you say the "Collaboration" process do you mean creating a calibration as per the following screen for a completed evaluation?

Hello Herick - thank you for taking the time here.

The exact scenario would be that I am a Quality Manager and my Quality Assurance Analyst has completed a set of evaluations on our assigned business unit's call handlers. I now wish to complete an audit of one of the QA's completed evaluations to ensure the QA is executing the evaluations according to our team's quality management policy and procedures. 

I am looking for a way to do this outside of leveraging the Collaboration process.

Thanks!

Hi Cynthia,

Can you elaborate on how you mean to 'audit' an evaluator's completed evaluation, did you mean through the use of calibrations? 

Is there a feature, other than Collaboration, that can be used to audit an Evaluator's completed evaluations?