Workforce Engagement Management

We have completed our initial topic creation and we are wondering does anyone have a best practice for auditing topics to validate that they are capturing good results?

Hi Conor. A best practice would be to periodically go thru a "tuning" process to ensure that the strictness you have set for both the topic and phrase. Strictness Indicates how strict the matching algorithm is when matching phrases in a transcript. The matching algorithm looks at phrase confidence after stemming to determine if the phrase is a match.