Hey Vaun,
It doesn't appear there is a way for customers to check this currently, but there is an Idea See who listened, deleted or forwarded a group voicemail that's probably worth voting on and adding your use case as it already under PM review.
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Samuel Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 01-09-2024 19:56
From: Vaun McCarthy
Subject: Audit on deletion of group voicemails?
Thanks Robert, yeah none of those services capture this action sadly but I guess it's such a niche requirement it's probably not come up before.
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Vaun McCarthy
Original Message:
Sent: 01-09-2024 19:51
From: Robert Wakefield-Carl
Subject: Audit on deletion of group voicemails?
Not that I can find. Here is a list of all servicename and audit catalog: https://developer.genesys.cloud/platform/audit/actioncatalog.
Only think related is voicemailpolicy update
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 01-09-2024 14:24
From: Vaun McCarthy
Subject: Audit on deletion of group voicemails?
Fairly sure the answer is no, but does anybody know if there's an audit log somewhere of when someone deletes a group voicemail from their inbox?
#PlatformAdministration
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Vaun McCarthy
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