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  • 1.  Audit reports

    Posted 01-06-2020 12:56
    No replies, thread closed.
    Is there any update or ETA on when Administrators will be able to get an Audit page for PureCloud?  We are struggling with users making changes where they shouldn't be, and us being able to point this back to a training issue.  

    I noticed developer tools now has an API for audit files, and the GCAP group talked about making a page within the system so companies didn't have to build additional API calls.  

    thanks!
    #SystemAdministration

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    [Erin] [Neufeld]
    [Business Systems Analyst]
    [Kal Tire]
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  • 2.  RE: Audit reports

    Posted 01-06-2020 15:12
    No replies, thread closed.
    @Christopher Bosken can probably shed some light.

    As you mentioned, you can use https://developer.mypurecloud.com/api/rest/v2/audits/#post-api-v2-audits-query and designate the serviceName and a UserId as the Property to see what a specific user has done, but the services are still fairly limited.​

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    George Ganahl GCP (PureCloud), ICCE
    Principal Technology Consultant
    Genesys
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    Original Message


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